Privacy Policy
Last updated: 8 August 2026
1. Introduction
This Privacy Policy explains how GITCO GAS ("we", "us") collects, uses, shares, and protects your personal information when you use the GITCO GAS mobile application, this website, and related services. By using the app or our services, you agree to the practices described in this policy.
2. Information We Collect
Account information: name, email address, phone number, delivery address, and an optional profile photo if you choose to upload one. Order information: order history, items purchased, delivery details, and payments made. Location data: for customers, your delivery location — used to deliver orders and show live rider tracking. For delivery riders, precise location for as long as they are online, including while the app is in the background, so nearby orders can be offered and active deliveries can be tracked. Device information: device type, operating system, app version, and push notification tokens. Crash and diagnostic data: if the app stops unexpectedly, an automatic crash report is sent to us. It contains the technical error details, your device model and operating system version, and your account ID — never your name, phone number, or address. Communications: messages, ratings, and feedback you submit through the app.
3. How We Use Your Information
We use your information to: • Create and manage your account • Process, dispatch, and deliver your orders • Show live tracking of deliveries • Send order status updates and service notifications • Provide customer support • Prevent fraud, abuse, and misuse of the platform • Comply with legal obligations
4. Location Data
Location permission is used only to provide the delivery service: • Customer app: location is used to set your delivery address accurately and display rider tracking. It is not collected in the background. • Rider app mode: location is shared with our dispatch system for as long as the rider is online, including while the app is in the background, so nearby orders can be offered and customers can track active deliveries. It stops as soon as the rider goes offline. If the rider force-quits the app, iOS stops background location until the app is opened again. • Address lookup and route calculation: when you search for an address or we calculate a delivery route, the relevant coordinates are sent to OpenStreetMap's Nominatim and OSRM services to perform that lookup (see Section 5). You can disable location access at any time in your device settings, though some features may stop working.
5. How We Share Information
We do not sell your personal information. We share it only: • Between customers and delivery riders: your name, phone number, and profile photo (if you've added one) are shared with the other party to an order, so you can identify each other and complete the delivery; a customer's delivery address is shared with the assigned rider • With service providers: such as Google Firebase (push notifications and crash reporting), OpenStreetMap's Nominatim and OSRM (address lookup and route calculation), and our hosting providers, who process data on our behalf • For legal reasons: where required by law, regulation, or valid legal process
6. Data Retention
We keep your personal data for as long as your account is active. After account deletion, data is removed or anonymized, except where we must retain records (such as invoices and tax records) to meet legal obligations.
7. Security
We use reasonable technical and organizational safeguards to protect your data, including encrypted connections (HTTPS) and authenticated access to our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
You can: • View and update your profile information in the app • Control app permissions (location, notifications) in your device settings • Delete your account and associated data (see below) • Contact us with any privacy questions or requests
9. Account & Data Deletion
Customer accounts can be deleted at any time: • In the app: Profile → Edit Profile → Delete Account • Or by contacting us by phone or WhatsApp (details in the Contact section of this website) and requesting deletion. Rider accounts are workforce accounts created and managed by Gitco Gas administrators. Riders can ask their manager to remove the account, and an authorized administrator completes removal from the admin dashboard. Once processed, personal data is deleted or anonymized as described in Section 6.
10. Children
Our services involve the supply of LPG gas and are not directed at children. You must be at least 18 years old to create an account. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available in the app and on this website. Significant changes will be communicated through the app.
12. Contact Us
For privacy questions, requests, or complaints, contact us by phone or WhatsApp, or visit our office. Full contact details are available in the Contact section of this website.